Eco Carpet Cleaning Company will endeavour to provide you with professional carpet cleaning on the time and date you have requested. We will inform you by telephone or email if we are unable to attend on the date/time you have requested and will endeavour to re-arrange the booking at a mutually convenient time/date. If we are unable to agree on a mutually convenient time/date we will not charge you.
If you wish to cancel your booking you must give Eco Carpet Cleaning Company at least 72 hours notice prior to the agreed time and date of your carpet clean or a charge of £25 will be made.
If you cancel your appointment and do not re-arrange 24 hours prior to the carpet clean then Eco Oven and Carpet Cleaning Company will charge you 50% of the agreed cost.
Cancellation will only be accepted in writing or by email.
If you wish to change the date/time of your booking you must give Eco Oven and Carpet Cleaning Company at least 72 hours notice prior to the agreed date/time of your cleaning booking. If you do not give 72 hours notice, an additional charge of £25 will be incurred and will be payable on the day of the re-scheduled clean.
If you fail to re-arrange the booking and subsequently cancel we will charge you 50% of the agreed cost. Changes to your booked cleaning must be in writing or by email.
If Eco Carpet Cleaning Company arrive at your property, at the agreed time/date of your booked cleaning and are unable to gain access, we will wait for a maximum of 15 minutes. We will attempt to contact you on the telephone numbers provided but If we are still unable to gain access to the property we reserve the right to charge 100% of the agreed cost.
If you are not happy with our work or wish to make a complaint you must advise us within 24 hours of completion of the work in writing or email so that we can rectify any issues immediately. If you do not inform us within 24 hours you will not be entitled to a refund of the cost of the work done and all invoices will remain payable.
If you have a complaint that cannot be sorted out by phone please email Eco Oven and Carpet Cleaning Company at email@example.com
We respect your privacy and are committed to protecting your personal data. This privacy notice provides information on how Eco Oven and Carpet Cleaning (referred to in this notice as "Eco", “we” or “us”), collects and uses personal data relating to users (referred to in this notice as "you") of Eco Carpet Cleaning’s services.
This notice is version 1.0 and was last updated on 23 May 2018.
1. Who are Eco Carpet Cleaning?
Eco Carpet Cleaning acts as the data controller for the purposes of the Data Protection Act 1998 & 2018 and the EU General Data Protection Regulation (“GDPR”) regarding the use of your personal data as described in this privacy notice.
You can contact Eco Oven and Carpet Cleaning using the contact details set out in paragraph 10 below.
2. What data do we collect?
We may collect the following personal and non-personal information from you when you contact us or use our Services:
• identity and contact information such as name, age, email addresses, telephone numbers;
• demographic information such as postcode; and
• other information you provide to us in correspondence;
We may also collect information about you from other sources. This may include the following:
• publicly available information, from sources such as Companies House and the Electoral Roll;
3. What we use this data for?
Our use of your personal data will always have a lawful basis, either because you have consented to our use of your personal data by signing up to our Services, or because it is in our legitimate interests.
Primarily, we will use the personal data that we collect to provide the Services. However, we may also use this personal data for:
• internal analysis and statistics including demographics;
• improving our products and the Services;
• sending you service and payment reminders.
You have the right to withdraw your consent to us using your personal data at any time. Please contact us on the contact details in paragraph 10 below if you wish to do so.
4. Disclosure of your personal data to third parties
We may disclose your personal data for the purposes outlined in paragraph 3 above to selected third parties, including:
• service providers and, or engineers; and
• any investor, lender, purchaser or (on terms of confidentiality) likely investor in, or purchaser of Eco Oven and Carpet Cleaning’s business.
There are certain exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:
• required by law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings;
• necessary to protect the safety of our employees, our property or the public;
• necessary for the prevention or detection of crime, including exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction; or
• proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved.
5. Storage and security of your personal data
Your personal data is stored in electronic and physical records, which are maintained by us and/or our service providers. Whilst Eco Oven and Carpet Cleaning is based in the UK, our service providers may have servers which are located overseas, where the laws may not give the same level of protection to personal data as within the UK.
By submitting your personal data, you agree that we may transfer, store or process your personal data. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy notice.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our website and any transmission is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will retain your personal data for as long as you are a user of our Services. You may request that your personal data is deleted at any time by contacting us using the contact details in paragraph 10 below.
6. Your rights
Under the GDPR, you have a number of rights in relation to your personal data:
• the right to be informed about our collection and use of your personal data;
• the right to access the personal data we hold about you;
• the right to correct any inaccurate or incomplete personal data we hold about you;
• the right to erasure of your personal data;
• the right to have your personal data transferred to you or a third party in a common format (data portability);
• the right to object to direct marketing;
• the right to object to our use of your data for particular purposes; and
• the right to restrict the processing of your personal data.
We will inform you (before collecting your personal data) if we intend to use your personal data for marketing purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the platforms which we, or our partners, use to collect your personal data. You can exercise these rights at any time by contacting us using the contact details in paragraph 10 below.
If you wish to make a complaint about our collection or use of your personal data, please contact us using the contact details in paragraph 10 below and we will seek to resolve your complaint. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO).
Please visit the ICO website http://ico.org.uk for further information about your rights and if you wish to lodge a complaint.
7. Removal of your details
You may request removal of your personal information or opt out of marketing communications from us at any time by sending an email to us at firstname.lastname@example.org.
We may, however, retain certain anonymised aspects of your personal details for our internal business purposes such as maintaining records of our dealings with you and analysis and statistics. Also, any data required for health and safety purposes, for examples, completed Hygiene Certificates.
8. Access to your details
If you would like to access a copy of any personal data which we hold about you, or if you wish to change your consent regarding email marketing communications, please send a request by email or by post using the appropriate contact details in section 10 below.
You have the right, in certain circumstances, to object to us processing your personal data or to request that your personal data is corrected or deleted. Please contact us to discuss this as required.
9. Handling children’s data
Eco Carpet Cleaning does not collect any information about anyone under the age of 18 years. Children under the age of 14 should not provide their personal data to us for marketing purposes.
If you have any queries in relation to the processing of your personal data by us, please contact us on the following contact details:
Eco Carpet Cleaning, 82 Franklins, Maple Cross, Rickmansworth, Hertfordshire, WD3 9SY